Your Privacy Matters
At Floorworld, we respect your privacy and are committed to safeguarding the personal information you entrust to us when browsing our website, visiting our showrooms, or using our services. We collect limited types of data, including contact details and website usage information, solely to fulfil orders, improve our service, and deliver a seamless flooring experience, and we guarantee your personal details will never be sold, rented or shared for marketing purposes with external companies.
Our website also uses cookies and tracking technology to enhance your browsing experience and tailor content, while providing full control over your preferences. All data collection, storage and processing are handled in accordance with UAE regulations and industry standards
What Information We Collect
We may collect the following types of personal information:
- Your name, email address, postal address, telephone number.
- Billing and payment information when you make a purchase.
- Transaction history (products ordered, dates, quantities).
- Information you voluntarily provide when you contact us or request a service (e.g., measurement booking, sample request).
- Technical information collected via our website such as IP address, browser type, pages visited, cookies and analytics data.
How We Use Your Information
We use your personal information for purposes including, but not limited to:
- Fulfilling your orders, delivering products and services.
- Communicating with you about your account, order status, promotions or offers (if you have consented).
- Improving our products, services, website and customer experience.
- Protecting our business, detecting fraud and legal compliance.
- Sending marketing communications (only if you have opted in).
Sharing and Disclosure of Information
We will not sell your personal information to third parties for marketing. We may share your information with:
- Our employees, contractors or service providers who need the information to perform services on our behalf.
- Payment processors and delivery/logistics partners to complete your order.
- Legal or regulatory bodies if required by law or to protect our rights.
- Aggregated, anonymised data for analytics which cannot identify you personally.
Cookies & Tracking Technologies
We use cookies and similar technologies to understand your usage of our website, personalise your experience, and help with marketing. You may choose to disable cookies in your browser, but please note this may affect website functionality.
Data Security & Retention
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, or destruction. We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
Your Rights
You have the right to access, correct, or request deletion of your personal information, subject to applicable laws. If you wish to exercise these rights, please contact us using the details below. We will respond within a reasonable timeframe.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will be posted on our website with its effective date. Continued use of the website after changes signifies your acceptance of the updated policy.
Contact Us
If you have any questions or complaints about our Privacy Policy or how we handle your information, please contact:
Floorworld LLC
Floorworld Headquarter, Plot 597-733, Dubai Investment Park 2, P.O. Box: 212349 Dubai United Arab Emirates
Phone: Head Office: +971 4 889 5661
Email: sales@floorworld.com
